Refund policy

Returns

• As the products are handmade, slight variations in size, shape, and glaze are normal and part of the charm of handcrafted items. These variations are not considered defects and are not eligible for returns.
• We do not accept returns for change of mind, so please choose carefully before completing your purchase.

Refunds

• Refunds are available only for items that arrive damaged or broken in transit.
• To request a refund, you must contact us within 48 hours of receiving your order. Please provide clear photos of the damaged item and the packaging.

Non-Refundable Items

• Gift cards or vouchers.
• Custom or personalised orders.

Contact Us

If you have any questions or concerns about your order, please don’t hesitate to get in touch.